by 
Elevating a Bartering Service Exchange Company & Platform
I helped Avontage (company / application looking to bring bartering skills and services into the modern age) between 2020 & 2021 improve their customer conversion, onboarding and retention of their online service exchange through two main phases.
My Role
Business Analyst & Experience Strategist
Expertise
Discovery – Empathy – Systems Design – Collaboration – Facilitation
Phase 1
Discovery & Visualization
In late 2020 I arranged and led discovery sessions with Sean and his team.