Auditing Helpers.Tools Myself and a small group of international volunteers helped evaluate an online course to support people during the pandemic deal with the new pressures of our reality. My RoleClosing Project Lead & Service Designer ExpertiseResearch - Collaboration - Facilitation Phase 1 Devide & Concur Yada Read more Phase 2 Align & Close Yada Read more
Launching the Mindset Coach I worked with Else Johnson to understand and improve her market offerings, brand and customer journey. My RoleBusiness Analyst & Experience Strategist ExpertiseDiscovery - Empathy - Coaching Phase 1 Discovery In late 2020 I helped Else expand on prior work to define and refine her target market and conversion funnel. Phase 2 Coaching In early 2021 we worked on applying and honing the tools and techniques she had learned to date while reworking and launching her site.
Elevating a Bartering Service Exchange Company & Platform I helped Avontage (company / application looking to bring bartering skills and services into the modern age) between 2020 & 2021 improve their customer conversion, onboarding and retention of their online service exchange through two main phases. My RoleBusiness Analyst & Experience Strategist ExpertiseDiscovery - Empathy - Systems Design - Collaboration - Facilitation Phase 1 Discovery & Visualization In late 2020 I arranged and led discovery sessions with Sean a
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