Experience Leadership Projects
Elevating a Bartering Service Exchange Company & Platform I helped Avontage (company / application looking to bring bartering skills and services into the modern age) between 2020 & 2021 improve their customer conversion, onboarding and retention of their online service exchange through two main phases. My RoleBusiness Analyst & Experience Strategist ExpertiseDiscovery - Empathy - Systems Design - Collaboration - Facilitation Phase 1 Discovery & Visualization In late 2020 I arranged and led discovery sessions with Sean
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