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Elevating a Bartering Service Exchange Company & Platform
I helped Avontage (company / application looking to bring bartering skills and services into the modern age) between 2020 & 2021 improve their customer conversion, onboarding and retention of their online service exchange through two main phases.
My Role
Business Analyst & Experience Strategist
Expertise
Discovery – Empathy – Systems Design – Collaboration – Facilitation
Phase 1
Discovery & Visualization
In late 2020 I arranged and led discovery sessions with Sean and his team.
Launching the Mindset Coach
I worked with Else Johnson to understand and improve her market offerings, brand and customer journey.
My Role
Business Analyst & Experience Strategist
Expertise
Discovery – Empathy – Systems Design – Collaboration – Facilitation
Phase 1
Journey Mapping
Yada
Phase 2
Coaching
Yada
Yada
Auditing Helpers.Tools
Myself and a small group of international volunteers helped evaluate an online course to support people during the pandemic deal with the new pressures of our reality.
My Role
Closing Project Lead & Service Designer
Expertise
Research – Collaboration – Facilitation
Phase 1
Devide & Concur
Yada
Phase 2
Align & Close
Yada